©2019 by Kidsstoretoday. All Rights Reserved

SHIPPING & RETURN

FAQS

Remember: Tracking information is available within 4-5 business days from the day we sent you the tracking code.

Estimated delivery time to US: 5-13 business days via Express USPS, FedEX or any courier of your choice. We also offer a range of express delivery options.


We ship our products from different warehouses around the US, and always do our best to ship your items from the closest warehouse to your location. However, this might mean that some items arrive on different dates than others, as they are shipped from different warehouses. We are constantly working on stocking up our warehouses with as many products as we can, but you can probably imagine this is not always possible. Rest assured, you will get all your items.

Why isn't my tracking number working?


If your tracking number doesn't work, please let us know so we can make sure that your items were properly shipped.

The tracking number says delivered, but I haven't received my order?


All delivery issues become the responsibility of USPS once it’s been shipped from our warehouse or suppliers. You can contact them directly to locate your package at your local post office. Do you still have a question? Send us a message via the contact page


What happens if I'm not at home to accept?


A calling card will be posted through your door to let you know that delivery was attempted. The carrier will take it back to the local depot, and leave you a card telling you that an attempt was made. Follow the instructions on this card to rearrange delivery.


Where my order will be delivered?


Your order will be shipped to the delivery address you indicate, provided that it is in United States, excluding Alaska. Your delivery address can be different than the billing address. You can configure other delivery addresses in “your account“ and have the possibility to add additional addresses, which can be useful for sending gifts or receiving an order at your office.


What are the shipping costs of a purchase?


The shipping cost will be displayed from 3rd party couriers prior to completing your order and you will have the option to select whichever one you prefer.

My order does not arrive. What should I do?


To check the progress of your order use the tracking number provided in the dispatch email using the tracking tool on kidstoretoday.com. In case of further doubt, please contact our customer service at Saleskidsstoretoday@gmail.com

FAQ Payment:

How do I pay for my order?

We accept the following payment methods: Visa, MasterCard, Visa Debit and PayPal.


How do you keep my personal information secure?


We take your privacy and security very seriously. We work hard to make sure that we only use your information in the ways that you want us to. When you shop at our website we protect your payment details so that all your information is encrypted before it is sent over the internet.


FAQ Return order:

How do I return a product I simply don't want? 


You have 28 days to return your product from the date of purchase.

The product you want to return for a refund must be unused and in its original packaging with tags still attached and is in a re-saleable condition. In the event that you would like an exchange due to a faulty product or damage to the product in transit, please contact our customer service Saleskidsstoretoday@gmail.com

We will notify you via email of your refund once we have received and processed your return item. Please allow up to 30 working days for refunds and replacements to be processed. All refunds will be made using the same card or PayPal account used at the time of placing the order for goods purchased online. Please note that the time taken to process a refund and/or release any pre-authorisation taken on your card may vary depending on your bank or credit card provider. This processing time is completely outside of our control.

We recommend that you use a tracked delivery service and that you package your item(s) with care to ensure a safe return to the support center. As soon as we receive your return we will process the refund to your original form of payment. Please be aware that any postage charges incurred by returning your item(s) to us will not be refunded. You are responsible for the return of the item(s) to us.


How do I return a faulty product? 


Please contact our customer service email Saleskidsstoretoday@gmail.com. Our customer service team will be able to advise about product issues, as well as access and organise replacements if needed. 

PLEASE NOTE: Products not directly purchased from kidsstoretoday.com, cannot be processed for return or exchanged through the kidsstoretoday.com Customer Service team unless original proof of purchase is obtained. We do not accept returns from third party sellers via ebay and Amazon or unrecognised retailers of the kidsstoretoday.com brand. 


Can I make amendments on my order? 


You haven't yet received an email confirmation 'Preparation in progress'...

Don't worry; there is still time to make amendments to your kidsstoretoday.com order. Please contact our customer service Saleskidsstoretoday@gmail.com to make the amendments.

You have received an email confirmation 'Preparation in progress'...

Unfortunately it is too late to make amendments to your original order. Nevertheless, once you receive your order, you have 28 days to return for a full refund if the product is not what you want and is unused. Please refer to the question 1 above.



Return Policy

If there’s a problem with your order, don’t sweat it — we won’t leave you hanging. Here’s what you can return:

  • Unopened and unused items

  • Purchases made within 28 days

Here’s how you can submit a return:

  • Contact Saleskidsstoretoday@gmail.com explaining why you wish to return the item(s).

  • Ship the unused item(s) back (shipping’s on you) to our warehouse.

  • Get your refund in about two weeks.

If you have any questions or concerns regarding your order please let us know via Saleskidsstoretoday@gmail.com and we'll endeavour to get back to you within 24 hours – 48 hours